At RAA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit raa.com.gy, place an order, create an account, or interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you use our website, we may collect information that you provide directly to us, including:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details

• Products purchased

• Account information

• Information provided when contacting customer service

• Any other information you voluntarily provide to us

We may also automatically collect certain technical and usage information when you browse our website, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Products viewed

• Referring pages

• Date and time of website visits

• Website interactions

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders

• Arrange delivery and shipping

• Confirm orders and communicate with you about purchases

• Process payments and refunds

• Provide customer support

• Manage customer accounts

• Handle returns and exchanges

• Improve our products and website

• Understand how customers use our website

• Prevent fraud and unauthorized transactions

• Send promotional communications where permitted

• Measure marketing and advertising performance

• Comply with applicable laws and legal obligations

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Your payment information may be collected and processed directly by the relevant payment provider. RAA does not intentionally store complete credit or debit card numbers on its own systems.

Third-party payment providers may have their own privacy policies and terms governing the processing of payment information.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

• Keep products in your shopping cart

• Remember your preferences

• Maintain your customer session

• Understand website traffic and usage

• Improve website performance

• Measure advertising effectiveness

• Provide relevant marketing

You may adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

5. Analytics and Advertising

RAA may use third-party analytics, advertising, and marketing technologies to understand website activity and improve our advertising campaigns.

These technologies may include services provided by platforms such as:

• Meta

• Google

• TikTok

• Shopify

• Other analytics and advertising providers

These services may collect information about your interactions with our website through cookies, pixels, tags, or similar technologies.

The use of such information is subject to the privacy policies of the relevant third-party providers.

6. How We Share Your Information

We do not sell your personal information.

We may share information when necessary to operate our business and provide our services, including with:

• Shopify and website technology providers

• Payment processors

• Shipping and delivery companies

• Analytics providers

• Advertising and marketing platforms

• Customer service providers

• Fraud prevention and security services

We may also disclose information when required by law, court order, governmental authority, or when necessary to protect our rights, customers, or business.

7. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure that enables us to operate our online store, process orders, manage customer information, and provide various ecommerce services.

Information processed through Shopify may be subject to Shopify's own privacy policies and security practices.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete transactions

• Provide our services

• Maintain customer and order records

• Resolve disputes

• Prevent fraud

• Meet accounting, legal, and regulatory requirements

When information is no longer required, we may delete or anonymize it where appropriate.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request information about how your information is used

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

To make a privacy-related request, please contact us using the contact details below.

11. Marketing Communications

If you subscribe to our marketing communications or otherwise provide consent where required, we may contact you about:

• New products

• New collections

• Sales

• Special offers

• Promotions

• RAA updates

You can unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the message.

We may still contact you regarding important transactional matters, such as orders, payments, shipping, returns, or customer service requests.

12. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

RAA is not responsible for the privacy practices or security of third-party websites.

We recommend reviewing the privacy policies of those websites before providing them with personal information.

13. Children's Privacy

Our website is not intended for individuals who are not legally permitted to make purchases or provide personal information without appropriate consent.

We do not knowingly collect personal information from children in violation of applicable laws.

14. Changes to This Privacy Policy

RAA may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or applicable legal requirements.

Any changes will be posted on this page, together with an updated Last Updated date.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

RAA

Email: raacodesigns@gmail.com
Phone: 01010177263
Website: raa.com.gy

We will make reasonable efforts to respond to privacy-related requests within a reasonable period.

By using raa.com.gy, you acknowledge that you have read and understood this Privacy Policy.